Class action lawsuits can be a crisis trigger for many companies and have the potential to cause serious damage to a business’ image, and bottom line.

A little over a year ago, Verizon settled a class-action lawsuit for $100 million. The nation's largest wireless carrier was accused of charging its postpaid customers "a monthly Administrative Charge and/or Administrative and Telco Recovery Charge (collectively,

People are receiving payouts from the Verizon administrative settlement and are surprised at how small they are.

Apple agreed this week to pay $95 million to settle a class action claiming its voice-activated Siri assistant violated users' privacy by recording conversations, court documents show. Why it matters: The tech giant said in the preliminary settlement agreement that it "continues to deny any and all alleged wrongdoing and liability.

Verizon customers reported receiving settlement payments well below the minimum of $15, as stipulated in agreement.

Some Verizon customers were hoping to get as much as $100 as part of a 2024 $100 million class-action settlement. But many payments were nowhere near that total.

Payments are going out from the 2024 Verizon class action settlement, but they aren't for the $100 people were expecting to receive.