Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

With increasing numbers of customers buying online and more demands for quick, precise deliveries, companies are facing ...

VinFast, the electric vehicle manufacturer backed by Vietnam's largest private conglomerate, Vingroup, is moving from a ...

According to Global Market Insights, the 2024 AIaaS market was valued at $12.7 billion and is expected to grow at a 30.6% ...

Just in time for the busy summer travel season, the J.D. Power 2025 North America Airline Satisfaction Study is out. Based on ...

RG&E says it’s making major strides improving its customer service since the pandemic and the data it’s been reporting to ...

A terror cell that was responsible for wounding an Israeli civilian by throwing stones and Molotov cocktails a ...

As we continue to deploy more AI use cases in the financial services industry—where trust is a cornerstone—how our society ...

In a time of rapid change, companies are seeking strategic ways to shift noncore functions such as customer service to gain ...