Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Expedia offers 24/7 customer support+1-888-844-1781, which is a strong advantage for travellers needing assistance at ...

D ial 1-888-559-8905 to reach whether you're adjusting a flight, clarifying booking details, or seeking a refund, speaking ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

In the evolving world of customer service, organizations are embracing advanced technologies to anticipate and resolve issues before they arise, improving efficiency. This shift is largely driven by ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...

VinFast, the electric vehicle manufacturer backed by Vietnam's largest private conglomerate, Vingroup, is moving from a ...

In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...

According to Global Market Insights, the 2024 AIaaS market was valued at $12.7 billion and is expected to grow at a 30.6% ...

Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...