American Express CIO Ravi Radhakrishnan has driven a program to modernize the practices of the 175 old behemoth through ...

Employees at Lowe's stores can now use AI to help answer customers' questions about products and give home improvement advice ...

According to Global Market Insights, the 2024 AIaaS market was valued at $12.7 billion and is expected to grow at a 30.6% ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Memphis may have the best drinking water in the nation, but Thursday, Memphis Light Gas and Water’s customer service for the water division ranks as the worst among mid-sized utilities in the South.

RG&E says it’s making major strides improving its customer service since the pandemic and the data it’s been reporting to ...

Colorado Public Utilities Commission report says complaints about Xcel’s customer service are also on the rise.

Brightspeed is working to address customer complaints about unreliable landline service by installing new fiber optic lines across the region.

In a time of rapid change, companies are seeking strategic ways to shift noncore functions such as customer service to gain ...

Big for-profit utilities invest more in natural gas pipelines and infrastructure on a yearly basis than the total cost of ...

Altice USA operates under a heavy debt load, with consolidated net leverage, by our calculation, above 7.5 times EBITDA at the end of the first quarter of 2025. The firm has carri ...

AI phone calls are no longer a futuristic concept—they’re revolutionizing how businesses interact with customers. By combining voice technology, machine learning, and speech recognition software, ...